We understand that there may be a time that the Willy Winch needs to be returned and we are happy to accommodate your request. The following guidelines for returning the Willy will assure a proper and timely refund.

How to return:

The Willy Winch must be returned, undamaged, within 30 days of purchase. Buyer must obtain a return authorization code from Winch, LLC, by calling (704) 967-8558.

Winch, LLC, is not responsible for return shipping costs. Shipping costs are non-refundable. It is recommended shipping with tracking and insurance as Winch, LLC, is not responsible for lost or damaged items from shipping.

Return exclusions:

The Willy Winch cannot be returned for any of the following reasons:

• Repairs necessitated by use other than normal use for pulling underground.
• Damage resulting from misuse, abuse, accidents, alterations or improper installation.
• Corrective work necessitated by modifications or repairs made without Winch, LLC authorization.

Purchase receipt:

Buyer must retain the purchase receipt and send a copy with the product when returning it to Winch, LLC. The refund will be processed and sent by check once the product is received. The normal processing time for refunds by Winch, LLC, is ten (10) working days. If your refund has not been received after 15 working days, please contact Winch, LLC by calling (704) 967-8558.

Shipping returns address:

Winch, LLC
1815 N. Rocky River Rd
Monroe, NC 28110